Support

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Our Support Pledge

Adimex is dedicated to ensuring your success with our products.

Technical Support via phone or email is available to dealers free of charge for Adimex distributed products. Our team will work with you to help answer questions or resolve any issues. Should you need to contact us for support please use the form on our ‘Contact Us’ page. This page also contains details of our phone number and email address.

On-site Technical Support and Training is chargeable for time and materials. Rates vary, please ask for applicable rates at the time of enquiry.

Before Contacting Support

  • Check your system configuration and ensure everything is connected according to the installation instructions.
  • Check the product Installation and Operation Guide, documentation and Release Notes for information about the problem.
  • Please refer to the user manual on how to configure the product.
  • Please check our Vendor Support web pages to make sure your software/firmware is up to date.

Warranty Claims and Return Materials Authorisation (RMA)

Proceed to our RMA section and ensure that all form fields are completed to avoid unnecessary delays in processing your RMA.